Last updated: 24 September 2026
This Privacy Policy explains how [legal entity name] (ABN [ABN]) ("we", "us") handles personal information when you use Corvelle Property (the "Service"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Account details (name, email, password hash); property and tenancy records you enter; documents you upload (including tenant identification and application material); maintenance and payment records; electronic signing records (when a document is signed in the Service we record the signer's name, email, consents, the time, their IP address and device type, and a fingerprint of the signed document, kept permanently so the signature can always be verified); and technical data such as log and device information needed to run and secure the Service.
To provide and operate the Service, authenticate users, send transactional email (onboarding links, notices, inspection reminders), provide support, and meet legal obligations. We do not sell your personal information.
We share personal information only as needed to run the Service — for example with our hosting and infrastructure providers (Vercel, Supabase), our email provider (Resend), our AI provider (Anthropic) when a manager uses AI features such as the document check that reads an applicant's uploaded ID and proof of income, and payment providers (Stripe) where you use paid features. These providers process data on our behalf under their own terms. Some may store data outside Australia; we take reasonable steps to ensure appropriate protections.
Where a property manager invites a tenant, the manager is responsible for the tenancy data they enter. Tenant accounts can access only their own tenancy. We act as processor of that data on the manager's behalf.
Data is stored with per-organisation access controls (row-level security) and private file storage. No system is perfectly secure, but we take reasonable steps to protect personal information from misuse, loss and unauthorised access.
You can access and correct most of your information directly in the app. To request access to or correction of other personal information, contact us at the address below.
We keep personal information for as long as your account is active and as needed for legal and operational purposes, after which it is deleted or de-identified. Legal records are kept permanently and are never deleted: signed agreements and their signing records, condition reports, finalised inspection reports, arrears notices, compliance certificates and rent records. When a landlord deletes their workspace, everything else is deleted 30 days later, and a tenant's rental history stays available to that tenant.
For privacy questions or complaints, contact admin@corvelleproperty.com. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this policy; material changes will be notified in the app or by email.
See also our Terms of Service.
This is a draft template with placeholders in [brackets]. Complete the placeholders and have it reviewed by an Australian lawyer before relying on it publicly.